Hand-held based Spot Billing/Collection for Local Water Board

Download HMWSSB Spot Billing and Collection Case Study

Hyderabad Metro Water Supply and Sewerage Board is responsible for the supply of potable water including planning, design, construction, maintenance, operation, management of water supply system. The Board also provides round the clock sewer and storm drain service and maintenance for the Metro.

Finance department does the billing for water and sewer accounts. It is a combined bill that is processed monthly in a single bill cycle.
HMWSS&B has decided to implement spot billing machines for generation of bills and receipts. The spot billing machines are to be fully integrated with the Board's central servers to facilitate monitoring and viewing of all revenue collection information online.

Callippus built a turnkey solution for HMWSSB including Spot Billing, Collection and Server side solution for day-to-day reporting/MIS. The billing engine runs right within the device with capability to generate bills due for the last several years. Transactions carried out on the POS/Hand-held terminal are sent to the server transparently using GSM/GPRS technology. If for some reason, network is not available for a brief period, transactions are queued for delivery. Device continuously attempts to recover GPRS connection and deliver transactions till the queue is completely emptied. Device is capable of auto-update. This ensures any updates to the application are automatically loaded into the device without user intervention. Software upgradation/maintenance can be carried out remotely. Devices can be controlled remotely for any administrative, maintenance or security needs. The solution is seamlessly integrated with HMWSSB's internal ERP solution. The embedded device software was developed using C/C++ language and Server side solution was built on ASP .Net technology. HMWSSB's revenues increased significantly since the introduction of this solution. Also, Operational costs have been controlled significantly due to the Mincreased efficiency of the new system.

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